Coupang, Naver, Kakao Shopping, 11st — from channel setup, account configuration, and product listing to inventory sync, CS, and review management, KONIVO runs it all as a full service.
Without establishing a local entity or hiring a local team, we were able to start selling legally on Korea's largest marketplaces immediately. KONIVO handled everything from channel setup to CS and review management.
Onboarding service by channel
Each channel has a different onboarding structure and operating rules.
KONIVO provides channel-optimized configuration and operations.
Korea's largest e-commerce platform. Rocket Growth inbound secures exposure priority via the Rocket Delivery label. You list as an official seller through the KONIVO entity.
A channel where search traffic converts directly into purchases. Shopping search exposure optimization and brand store setup raise awareness and conversion at the same time.
A commerce channel built on KakaoTalk. Particularly effective at driving repurchases in combination with AlimTalk. Strong in the beauty and lifestyle categories.
A comprehensive shopping mall in the SKT group. Its Amazon Global Store integration makes it an advantageous channel for leveraging global brand credibility.
Channels operated by eBay Korea (Shinsegae group). Unified Gmarket and Auction operations can also cover the Shinsegae and E-mart customer base.
We discuss entry into specialized channels that fit your category — Musinsa, WeMakePrice, TMON, Lotte On, and more — together during consultation.
Request a channel consultationLaunch process
We proceed step by step, from document preparation to channel opening and ongoing operations.
We collect brand information, product catalog, and trademark documents. We finalize the onboarding structure based on the KONIVO entity (SoR) and begin document processing.
We open Coupang, Naver, Kakao, and 11st seller accounts under the KONIVO entity's name. We configure the brand store, settlement account, and delivery and CS policies in full.
We localize product information to meet Korean consumer standards. We complete thumbnail optimization, detail page composition, and keyword-based product name and category setup.
After confirming inventory inbound, we switch the channel to public. From then on, KONIVO handles all operations — inventory replenishment, CS, review management, and monthly reporting.
Ongoing operations
It doesn't end at onboarding. KONIVO handles every part of channel operations.
Listing, editing, and discontinuation of products, price and inventory sync across channels, and competitor price monitoring with adjustment proposals.
A native-speaker CS team responds to Coupang, Naver, Kakao, and 11st inquiries within 24 hours. Includes returns and refund processing.
Immediate response to negative reviews, purchase review collection campaigns, and review analysis, targeting a rating of 4.5★ or higher.
We report sales volume, revenue, return rate, and CS metrics by channel each month, item by item, and submit improvement proposals for the following month.
Monitoring of Rocket Growth and 3PL inventory levels by channel. We proactively manage stockout prevention and replenishment timing.
We identify in-channel promotion opportunities such as Coupang Deals and Naver Shopping Live and propose participation. Executed after your approval.
Our Commitment
The 4 promises we keep in marketplace operations
When the contract ends, all channel accounts, sales data, and customer information are fully transferred to you.
We disclose every cost item — platform fees, KONIVO operating costs, ad spend, and more — in a monthly statement.
Promotions, discounts, and ad spend proceed only after your prior written approval.
We target opening the first channel within 14 business days of contract. The schedule is specified in the proposal.
Free launch consultation
Tell us your category, product lineup, and revenue targets, and KONIVO will propose the optimal channel mix and launch schedule in writing. No sales calls.